Frequently Asked Questions
1. What is Pet Connect Business?
Pet Connect Business is a mobile app platform designed specifically for pet service providers. It offers an easy and affordable way to deliver fully branded mobile apps to clients, featuring personalized lesson plans, real-time service updates, push notification messaging, content libraries, mobile payments, video sharing, event calendars, online forms, and more.
2. How can a mobile app help my pet service business grow?
A fully branded mobile app enhances your clients’ training, boarding, or grooming journey by delivering real-time updates, lesson summaries, and service videos directly to their pockets. It builds trust, reinforces your brand, and streamlines communication, all while creating new opportunities for referrals, upsells, and client conversions.
3. Is the app branded with my business name and logo?
Yes! Your app will be 100% white-labeled with your business name, logo, and colors. Clients will see your brand when they download the app from the App Store or Google Play.
4. What features are included in the branded app?
The app includes a wide range of features designed to support your business and enhance the client experience. These include personalized lesson plans, real-time service updates, push notification messaging, video and photo sharing, mobile payments, event calendars, online forms, and a full content library. The app is fully customizable based on your business needs, with specific features and programs uncovered and configured during the onboarding phase to ensure it aligns with your services and client workflows.
5. Can I upload my own videos and resources to the app?
Absolutely! You can upload your own videos, lesson plans, documents, and other resources to the app, making it easy to educate and support your clients before, during, and after their service program. All content is archived in the client’s account, giving them ongoing access to important materials even after their sessions are complete.
6. Will the app work on both iOS and Android devices?
Yes, your app will work on both iOS and Android devices. We provide a fully customized version of your app for each platform, so your clients can easily download and use it on any smartphone. Our team also manages the setup and maintenance of your App Store and Google Play accounts, making the entire process seamless for you.
7. How long does it take to build my customized app?
We can launch your customized app within 2 to 3 days from the project kick-off, which begins once we receive the necessary company materials. You’ll also be paired with an App Ambassador for 30 days during the onboarding process to guide you through each step of the launch journey.
8. Do I need technical knowledge to manage the app?
No technical knowledge is required to manage your app! Most customers have little to no tech experience. You can make updates in minutes without any coding or developer help. It’s as easy as posting on social media.
9. How much does it cost to build a branded app with Pet Connect Business?
You can access your fully branded app for just $109 per month, with a one-time $299 launch fee to publish it in both the App Store and Google Play.
10. What if I already use another scheduling or CRM tool?
Pet Connect Business is not an operational software system. It is built to enhance client engagement, while operational systems focus on streamlining internal processes. Most customers keep their existing systems in place. Pet Connect Business can redirect your clients to your current booking application or help you transition your workflow into the app to create a seamless, client-facing experience.
11. Can my clients manage group classes or private sessions through the app?
Yes. With the personalized service experience feature, your app supports private sessions, group classes, virtual consultations, and more. Pet service providers can send real-time updates using text, video, or documents, and clients can respond directly within the service experience to stay engaged throughout the process.
12. Will I have support if I need help after the app launches?
Yes! You’ll have an assigned App Ambassador for 30 days after your project kick-off to guide you through setup and launch. After that, you’ll continue to have access to our support team and educational series. We provide ongoing customer support, tutorials, and updates to help you get the most out of your app throughout your entire experience.
13. How do I get started with my own branded pet services app?
Getting started is easy! Just book a free consultation to confirm you’re a good fit. Once that’s done, our team can begin building your customized pet services app, often within 24 hours.
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